Late Arrival Policy: We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges our patients and contributes to decreased quality of care. Therefore, a client who arrives 10 minutes past their scheduled appointment time will need to be rescheduled.

Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 business hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

Appointment No Show Policy: A “no show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the client’s chart as a “no show”. This includes arriving 10 minutes after your scheduled appointment.

The first time there is a “no show”, we will contact you to inform you of the missed appointment and remind you of our policy. A 2nd occurrence will result in a non-refundable deposit for all future appointments. The deposit will be applied to your appointment if it is kept. You will forfeit this deposit if you no-show or give less than 24 business hours’ notice when canceling or rescheduling. If there is a 3rd occurrence, you may be discharged from the practice at the discretion of our management team.

We appreciate your understanding and support, and want to do all we can to serve your needs.
All fees are due at the time of service.

We accept: • Visa, Mastercard, Discover, and American Express • Cash and Check • Payment plans through Care Credit
Discounts: • 5% senior discount is available. Please ask the receptionist if you qualify